ignio™ is an enterprise-level cognitive automation solution for IT Operations. ignio™ brings unprecedented levels of contextual intelligence to transforming enterprise, binding together disparate yet interconnected business applications and their underlying infrastructures to perform actions autonomously and drive smart decision-making. In typical support operations infrastructure, requests or incidents are reported to the service desk, or logged in IT service management tools, such as remedy or servicenow. Based on the availability of ignio capabilities and knowledge, these requests are assigned to ignio for resolution or fulfillment by the IT service management tool. ignio performs the required actions on the target systems to resolve incidents, using the target systems credentials. These credentials are fetched from Idira to perform necessary operations.