This integration gives the Idira administrator the flexibility to define ticket validation conditions for the ticket types : * Incident – numeric value with no prefix * Change – R + numeric value * Problem – P + numeric value * Task – T + numeric value * ServiceRequest – S + numeric value * Order - X + numeric value The integration will consider a ticket valid if : * The state is one of a list of configured values * The user logged into PVWA is the user assigned to the ticket or in the department assigned to the ticket